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Terms and Conditions of Giraffe Urban Experiences Ltd. – Market Boxes, Food Tours, and Workshops

March 2025, updated in August 2026

Table of Contents

• 1. Packaging – Pages 1-5
• 2. Guided tours – pages 5-8
• 3. Self-guided food tours – pages 8-10

1. Definitions

"The company"or"Service operator"– Giraffe Urban Experiences Ltd., P.C. 516096815.

"Order form"- A document sent by the company to the customer following a preliminary conversation, updating the order details, the amount to be paid, and the collection method. The customer's signature on the form, or written confirmation by the customer via email regarding the order details and these terms and conditions upon which the order is opened in the company's systems, constitutes an order for services from Giraffe Urban Experiences Ltd.

"The service"– Market crate delivery / tours / workshops

"potential customer"– A private individual aged 18 or older and/or a corporation requesting to receive the service from the company, who have filled out and sent to the company the online order form / to the company's email [email protected] or to phone 051-2233293, and who hold a valid credit card issued by an Israeli credit card company.

"Customer"- A potential customer whose order form the company has confirmed in writing that it has received and that it will provide the service for them. A customer who has sent an order form to the company shall be deemed as having read and understood these regulations in full and agreed to all of their terms prior to ordering the service from the company.

2. Instructions and Guidelines Regarding the Execution of an Order and Company Liability

2.1. The service operator is not obligated to enter into an agreement with a potential customer who has filled out an order form, and the company reserves the right not to provide the service to any of its potential customers, for any reason whatsoever. Should the company choose not to provide the service to a potential customer, and provided that the company has not charged them a fee for the service, the potential customer shall have no claim, suit, and/or demand against the service operator and/or anyone on their behalf in respect thereof, and they shall not be entitled to any compensation, money, and/or monetary equivalent in regard thereto.

2.2. The mere completion of an order form, or the provision of written confirmation as aforesaid in the definition of an "order form," also constitutes a declaration by the user that the debit card through which the transaction is performed belongs to the user, or that they are acting under explicit authorization from the cardholder, that the card is valid, and that the user is authorized under any law and/or agreement with the credit card issuer to perform a transaction in the relevant transaction amount using the card, and that the user is 18 years of age or older, or a corporation duly incorporated under the laws of the State of Israel and registered in the appropriate registry maintained according to law.

2.3. The company does not guarantee that all products and services provided by it will be available to its customers at any given moment, inter alia due to circumstances beyond its reasonable control, including war, a state of emergency, hostilities, a pandemic, a directive from a competent authority, a strike, a widespread infrastructure failure, or any other force majeure event.

2.4. If for any reason, beyond the customer's control, the company is unable to permanently and completely provide the service and/or product ordered by the user, the company will do its utmost to cancel the financial charge incurred by the user, if and to the extent charged. Beyond such cancellation and the refund of the consideration to the customer, the customer does not have and will not have any claim and/or demand and/or lawsuit against the company in connection therewith, and they shall not be entitled to any compensation beyond the refund of the sums of money collected from them by the company, minus the company's expenses in connection with that customer's order, if any.

2.5. When it comes to the contents of a market box – if for any reason, beyond the user's control, the service provider is unable to provide a specific product appearing on the list of products included in the box – the service provider shall be entitled to replace the specific product with another product at its sole discretion, and the customer shall not have any claim and/or demand against the company in connection with such change.

2.6. The customer acknowledges and agrees that the contents of the boxes may vary depending on the seasons and raw material availability in the market.

2.7. For the avoidance of doubt, it is hereby clarified that the company provides delivery services only, and has no and will not have any liability for the quality of the products ordered by customers and/or for the effects of the consumption of the products by customers.

3. Information Security and Privacy Policy

3.1. The company is not responsible for any damage caused, or that may be caused, as a result of sending confidential, private, or personal information to the company. The use of customers' personal information is made in accordance with the company's privacy policy, which is published on the website and constitutes an integral part of these terms and conditions. In the event of any inconsistency between these terms and conditions and the privacy policy regarding the collection of personal information, its use, and the rights of data subjects, the provisions of the privacy policy shall prevail.

4. Services and Pricing Policy

4.1. Delivery time to destinations between Hadera and Gedera is up to 5 business days. For locations north of Hadera / south of Gedera, longer delivery times may apply.

4.2. The ordered shipment will arrive at its destination up to half an hour before the onset of Shabbat. Orders will be delivered to all parts of the country in accordance with the aforesaid and the costs in the company's shipping price list, as these shall be published by the company from time to time.

4.3. A customer who has placed an order and wishes to cancel their purchase shall notify the company immediately by telephone as well as in writing.

4.4. The market boxes contain fresh and perishable food products and are therefore perishable goods to which the right of cancellation under the Consumer Protection Law does not apply. Notwithstanding the aforesaid and for customer service reasons, the company will allow cancellation without cancellation fees as long as order picking has not begun, and in any event up to one hour from the time of payment. Nothing in the aforesaid shall derogate from the user's rights in the event of a defect, non-conformity, or failure to deliver on time.

4.5. In the event of a purchase cancellation, the company is entitled to charge a cancellation fee of 5% or 100 NIS per unit ordered (i.e., a single box / a single participant in a tour or workshop), whichever is lower, as well as any credit card processing fees, if applicable.

4.6. Upon canceling a transaction due to failure to meet the delivery times promised to the customer at the time of purchase, the customer is entitled to cancel the order and no cancellation fees will be charged. The customer's money will be refunded within 8 business days by means of a cancellation processed through the customer's credit card company.

4.7. Return or exchange of products is limited to non-perishable goods and is possible within 5 days of receiving the product, provided that prior written notice has been given to the company, the product has not been used, and it is in its original packaging. In the event of a cancellation, the product shall be returned by the customer in its original packaging, provided that it has not been used in any way and has no defects.

4.8. The method of product delivery is subject to the terms and conditions applicable to distribution companies regarding distribution areas (such as restrictions on distribution and/or collection beyond the Green Line, delivery to a pickup point within moshavim and kibbutzim, etc.), delivery hours, and delivery methods (such as collection from a post office branch). It is hereby clarified that there may be localities that distribution and shipping companies do not service at the customer's home address, and the customer will be able to receive the product only at the post office branch located in the locality closest to the delivery address provided by the customer and/or at another pickup point, as applicable. A product shall be deemed delivered to the customer if it is delivered to such a post office branch or such a pickup point, even if the customer did not come to collect the product, and also if the place of delivery of the product as aforesaid is not the customer's delivery address. In the event of delivery to an address other than the customer's delivery address, the customer shall have no claims against the advertiser and/or the company in the cases described above regarding the delivery method, including in any case of delays in the delivery of the products.

4.9. The company shall not bear any responsibility regarding delays in the supply of products resulting from events beyond its control, such as malfunctions, delays, strikes, natural disasters, computer system and/or telephone malfunctions that impair the completion of the purchasing process, email service malfunctions, or directives from authorized authorities regarding the provision of services in the economy.

4.10. Shipping costs are not included in the product price.

4.11. Self-pickup can be coordinated with the company in advance, in which case no shipping fee will be charged.

4.12. The prices displayed on the company's website include value-added tax. For the avoidance of doubt, unless explicitly stated otherwise, the quoted prices do not include shipping fees.

4.13. The company may update product or service prices and/or shipping rates from time to time without prior notice, and the updates will be published on the website and/or via the company's advertising and marketing channels. The valid price regarding a completed purchase is the price that appeared in the company's price list at the time the purchase process was completed and upon receipt of the purchase completion confirmation via email by the user. In the event that the price of any product or service is updated before the completion of the purchase process, the user acknowledges that they will be charged according to the updated price. Order confirmations are sent to the customer from the address [email protected].

4.14. The company and/or anyone on its behalf do not guarantee that the prices of the products/services published on the platforms by the advertisers are the lowest prices.

5. Payment for services; Transaction cancellation and returns

5.1. Private customers – all prices shown include VAT, unless explicitly stated otherwise. Payment for the services will be collected via credit card, bank transfer, Google Pay, digital gift vouchers such as BuyMe, or any other payment method that the company may permit from time to time.

5.2. Business customers and companies – all prices displayed do not include VAT, unless explicitly stated otherwise. Payment for the services shall be collected via credit card, bank transfer, Google Pay, digital gift vouchers such as BuyMe, or any other payment method that the company may permit from time to time.

5.3. A customer may cancel a transaction for the purchase of goods and/or services made via an order form only in accordance with the provisions of the Consumer Protection Law. This Section 5 outlines in brief the return and cancellation rules, which are subject to all provisions of the Consumer Protection Law. In the event of any contradiction and/or discrepancy between what is stated in this Section 5 below and the provisions of the Consumer Protection Law, the provisions of the Consumer Protection Law shall prevail. Notwithstanding the provisions of this section, it is clarified that liability for the quality of the products shall not apply to the company, which acts solely as a delivery service.

5.4. How to cancel a transaction

5.4.1. Cancellation of a transaction shall be made by sending a cancellation notice in one of the following ways ("the cancellation notice

(1) By email to [email protected]

(2) Direct contact via text message (SMS) to the customer service of the platforms at the call center, details at 051-2233293

5.5. Dates and Terms of Transaction Cancellation – General

Every user is entitled to cancel a transaction, for any reason whatsoever, at the following times and under the following conditions:

5.5.1. For the purchase of goods – from the date of the transaction and up to fourteen days from the date of receipt of the goods, or from the date of receipt of the document containing the details enumerated in Section 14c(b) of the Consumer Protection Law (whichever is later).

5.5.2. When purchasing a service – within fourteen days from the date of the transaction or from the date of receipt of the document containing the details enumerated in Section 14C(b) of the Consumer Protection Law (whichever is later), as detailed below: in an ongoing transaction (as defined in the Consumer Protection Law) – whether or not the provision of the service has commenced, and in a transaction that is not an ongoing transaction – provided that such cancellation is made at least two days, which are not rest days, prior to the date onike which the service is scheduled to be provided.

5.6. Transactions that cannot be canceled

The instructions of section 5.2.1 above and the instructions of section 5.5.2 below shall not apply to the following transactions:

5.6.1. Transactions for the purchase of perishable goods;

5.6.2. Transactions for the purchase of hospitality, travel, vacation, or recreation services, if the date of cancellation occurs within seven days that are not days of rest, prior to the date on which the service is scheduled to be provided;

5.6.3. Transactions for the purchase of data as defined in the Computers Law, 5755-1995;

5.6.4. Transactions for the purchase of goods resulting in the goods being manufactured specifically for the user;

5.6.5. Transactions for the purchase of goods that can be recorded, transcribed, or duplicated, whose original packaging has been opened by the user.

5.7. A user who is a person with a disability, a senior citizen (aged 65 or older), or a new immigrant (who has not yet passed five years from the day they received an immigrant certificate) is entitled to cancel a transaction within four months from the date of its execution or from the day of receiving the goods, whichever is later, provided that the engagement included a conversation with a company representative. The company may request a document attesting to this. This provision does not apply to the transactions listed in Section 5.6 above.

5.8. If a transaction is canceled due to a defect, non-conformity, or failure to supply on time, the company shall refund the consideration and cancel the charge within 14 days from the date of receipt of the cancellation notice, without charging any cancellation fee. If the goods have been received, the user shall place them at the disposal of the company at the location where they were delivered.

5.9. If a transaction is canceled for any other reason, the Company will refund the purchase price and cancel the charge within 14 days of receiving the cancellation notice, less a cancellation fee not exceeding 5% of the price of the goods or 100 New Shekels, whichever is lower. The goods shall be returned to the company by the user, and it is recommended that they be returned in their original packaging and in undamaged condition. In the case of a continuing transaction for which service has already begun, the user shall pay the proportionate consideration for the service provided to him.

5.10. Nothing in the foregoing shall derogate from the company's right to sue for its damages if goods are returned whose value has decreased due to a significant deterioration in their condition while in the user's possession.

6. Tours

6.1. Giraffe Urban Experiences will not be held responsible for any loss, injury, bodily harm, or property damage.

6.2. Giraffe Urban Experiences offers culinary and cultural tours in market complexes, and the very nature of its operation is based on businesses operating legally within the market complexes. Responsibility for the quality of the food, products, and tastings on the tour rests with the businesses we visit.

6.3. The tour will be conducted in Hebrew unless it was coordinated in advance that it will take place in English or any other language.

6.4 Special dietary requests must be coordinated up to 3 days before the tour (including kosher, vegetarian/vegan/gluten-free) so that the company can provide suitable alternatives or notify the customer if alternatives cannot be provided on a specific tour. These requests are collected solely for the purpose of menu adaptation, their retention is limited to 60 days from the date of the tour, and they are subsequently deleted. Medical information, including allergies and illnesses, must not be provided to the company. The company does not collect such information, does not retain it, and does not rely on it, and such information cannot impose any liability upon the company.

6.5 The company emphasizes that responsibility for special dietary requests rests solely with the customer. The company will make every reasonable effort to find vegan / kosher / gluten-free alternatives for customers, but acts solely in an advisory capacity. The kitchens of the businesses are under their sole responsibility and, unless explicitly stated by the business owner, it must be assumed that they are not sterile and therefore may contain traces of gluten / animal-derived dishes.

6.6 The company does not warrant and assumes no responsibility for dietary accommodations in cases of: celiac disease, lactose intolerance, diabetes, nut sensitivities, allergies, and the like, and/or any other medical condition that may pose a health risk to any of the participants.

6.7 Special accessibility requests must be coordinated in advance with a company representative by phone or email in order to allow optimal preparation for the tour route (wheelchair user, toddler stroller, etc.).

6.8 Booking of the tour date by the company shall be made solely following the payment of an advance deposit for the tour. The amount of the advance deposit is specified in the customer booking form. For the avoidance of doubt, the advance deposit is paid according to the number of groups. An advance deposit shall be paid separately for each booked group. For example, payment of an advance deposit for one group in the amount of NIS 600 + VAT / payment of an advance deposit for 2 groups in the amount of NIS 1,200 + VAT, and so forth. The company does not undertake to book a tour date or execute it without the arrangement of the advance deposit payment.

6.9 Updating the number of participants will be permitted up to 48 hours before the tour, by telephone with one of the company's representatives and subject to written approval by the company. Actual billing will be done in accordance with the final number of participants provided to the company up to 48 hours before the tour, provided that this number is not lower than the minimum number of participants for a private tour. After this time, the company does not guarantee a refund or credit, except in exceptional cases of force majeure or subject to the company's sole discretion.

6.10 Postponement of a tour will be permitted free of charge, provided it is coordinated with a company representative up to 48 hours before the tour. The postponement will be permitted for a period of up to three months from the original tour date. Postponement of a tour will not be permitted less than 48 hours prior to the tour date.

6.11 Tour cancellations are permitted up to approximately 7 business days prior to the scheduled tour date, at no cost and with a full refund. Cancellations made between 2 and 7 business days prior to the scheduled tour date are subject to a cancellation fee of 25% of the tour cost. Cancellation within 24–48 hours before the tour start time incurs a cancellation fee of 50% of the total transaction amount. After this time, no cancellations will be permitted, and the full amount will be charged.

7. Confidentiality and Privacy

7.1. There is no obligation to provide any details of an individual or corporation, however, failure to provide the details required in the registration and sales processes on the platforms may prevent the completion of a transaction.

7.2. The company will not transfer any customer's details to a third party without that customer's prior written consent, except to service providers operating on behalf of and for the company, including a company within the company's group, and to the extent necessary for the provision of the service only. Additionally, the company shall be entitled to disclose details regarding a case where the company is required to do so by law, an order of any tribunal, and/or within the framework of any legal proceeding of any kind, in order to protect its rights and/or property, and/or for other justified reasons.

7.3. The company will make reasonable and accepted efforts to maintain the confidentiality of customer details. Calls with customer service may be recorded for service control and order documentation purposes. Notice of this will be given at the beginning of the call, and one may request not to be recorded.

7.4. The company shall not bear any liability for any damage, loss of profits, injury to reputation, reliance, expense, breach of contract, and the like – direct and/or indirect – caused, if and to the extent caused, due to a breach of the confidentiality of customer details, leakage of payment method details and/or supplier details, all excluding damage caused due to an intentional act or negligence of the company, and subject to the provisions of any law. Nothing in the foregoing shall derogate from the company's liability pursuant to the Privacy Protection Law and the regulations promulgated thereunder.

7.5. It is clarified that the company shall be entitled to send to a customer who has given their consent thereto email messages and/or text messages containing messages aimed at encouraging the purchase of a product or service on behalf of the company and/or companies within the company group, provided that the consent given by the customer explicitly included sending on behalf of such companies as well, meeting the definition of an "advertisement" pursuant to Amendment 40 to the Communications (Bezeq and Broadcasting) Law, 5742-1982. In addition, the company shall be entitled to send to such user by email or short text message updates on various non-advertising matters, such as details regarding the execution of a transaction. You are entitled, at any time, to notify the company of your desire to remove your address from the mailing list of the company and/or companies affiliated with the company, by sending a notice to the email address: [email protected].

7.6. The transfer of user information to third parties will be made in accordance with the company's privacy policy and for the purposes detailed therein only, or based on the user's prior written consent.

7.7. A user who submits a complaint or inquiry regarding a specific product/service will be considered as having consented to the transfer of the details required for the investigation of their complaint only to the relevant service provider. Nothing herein constitutes an obligation by the company to handle complaints in any manner or at all.

8. Limitation of Liability

8.1. The company is not a party to any agreement made between the customer and the sellers of the goods it delivers to its customers through the service.

8.2. The company is not responsible for the quality of the products, delivery times, details published regarding the products, discrepancies between the supplied products and the published product images, the technical specifications, the suitability of the products for the users" needs, the service of the product sellers, pricing, repairs, wear and tear, the identity of the product manufacturers, and any other matters related in any way, directly or indirectly, to the products.

8.3. The product images appearing on the company's website and social networks, to the extent they appear, are for illustration purposes only, as provided to the company by the sellers, for advertising purposes.

8.4. The company does not supervise and is not responsible for the reliability and/or accuracy of the information presented by the sellers, the level of service provided by the sellers, delivery times, the match between the pictures and the products supplied, and the like.

8.5. The company reserves the right to terminate the operation of the service at any time, for any period of time, for maintenance purposes, due to the closure of the platforms, as well as for any other purpose and for any other reason. Such termination of operation (temporary or permanent) shall not require any prior notice or justification to any party.

8.6. The company is not responsible and shall not bear any responsibility – directly or indirectly – for any damage, loss of profits, expense, damage to reputation, reliance, breach of contract, any tort, and the like caused, if and to the extent caused, to the user and/or any third party, in connection (directly or indirectly) with the service, the use thereof, the products, the services, the use thereof (including the products offered through third-party advertisements), due to the cessation of the company's activity (temporarily or permanently) and/or the suppliers.

9. Miscellaneous

9.1. The use of the service is subject to the terms of use detailed in these regulations. The customer must read the terms of use in their entirety and carefully before using the service. The customer's attention is drawn to the fact that the terms of use constitute a binding agreement between the customer and the company, and that if the customer does not agree to any provision of these regulations, they must immediately cease using the company's services. By using the company's services, consent to the terms of these regulations, as worded from time to time, is expressed.

9.2. The company reserves the right to change these terms from time to time, without providing prior notice, and therefore the terms of these regulations must be reviewed prior to any use and/or purchase of products and/or services from the company. To the extent that the user does not agree to any change in the regulations, the sole remedy is to cease using the company's services. Any change to the terms of the regulations will take effect immediately upon its publication on the website or on the various platforms used by the company.

9.3. These תקנון terms, as amended from time to time, constitute the only valid agreement between the company and the user, and no representation, promise, agreement, or undertaking, whether in writing or oral, that is not included in these תקנון terms shall have any validity.

9.4. If any provision of these terms is found to be invalid, unenforceable, or illegal for any reason by a court of competent jurisdiction, the validity or enforceability of the remaining provisions shall not be affected; without derogating from the generality of the foregoing, the provision found to be invalid, unenforceable, or illegal shall be interpreted in a manner closest to its original wording and purpose, such that following such interpretation it is no longer found to be invalid, unenforceable, or illegal.

9.5. If the company has not used or has delayed in using any of the rights granted to it under the terms of these regulations, in a particular case or a series of cases, this shall not be seen as a waiver of any of its rights. No right of the company may be waived except in writing, in a notice signed by it. A deviation from the terms of these regulations by the company in a particular case or a series of cases shall not constitute a precedent and no rule shall be derived from it by analogy for any other case in the future.

9.6. The company may assign its rights under these regulations, in whole or in part, to a third party without the need to obtain the user's consent. The customer may not assign any right without obtaining the company's prior explicit written consent.

9.7. The law governing all matters related to this service is Israeli law exclusively.

9.8. In any event of a dispute, the courts of the Tel Aviv-Yafo district shall have exclusive jurisdiction to adjudicate the claim.

9.9. It is clarified that the provisions of sections 8.1-8.2 above also apply to a user who is not a resident and/or citizen of Israel, and under no circumstances shall a claim be heard that Israel is an inconvenient forum (forum non conveniens) and/or that foreign law should apply to any engagement whatsoever related to the platforms.

Terms of Use – Giraffa Experience – Self-Guided Food Tour

10. General -

10.1. The self-guided food tour "Giraffa Experience" (hereinafter: "the Tour") is operated by Giraffe Urban Experiences Ltd. (hereinafter: "the Company"). The Tour takes place in various markets in Israel and includes food, drinks, content, and online guidance (Online).

10.2. The tour is a unique and exclusive product tailored for the users, during which visitors will experience the market, among other things, through the food and drinks of a variety of businesses. The operation will be carried out via a smart chatbot on the WhatsApp messaging app or through a web interface (hereinafter: the "Bot"), which includes instructions for redeeming tastings at a variety of selected businesses that will provide the food and beverage products. The tour relies on various technological systems for its operation and for guiding the users.

10.3. The terms of use are an integral part of the tour purchase, and shall apply to any use/action performed by the user on the tour. These terms shall constitute the legal basis for any matter between the user and the company.

10.4. If you do not agree to one or more of the terms of use specified below, you are requested not to purchase the tour.

10.5 The wording of the regulations is in the masculine gender, but everything stated therein refers to all genders and sexes equally.

11. Tour purchase-

11.1. The tour allows an individual or a couple to taste a variety of foods and beverages in selected markets and streets in an organized, orderly, convenient, and easy-to-use manner.

11.2. The tour includes various food and drink stops, with some stops offering a choice between two or more different establishments.

11.3. The realization of the benefits provided as part of the tour is valid for the businesses displayed in the bot. It is not possible to receive, realize, or demand a benefit at businesses that are not included in the list offered in the bot.

11.4. All specified amounts include VAT unless stated otherwise.

12. Execution of the tour-

12.1. Tour operating hours:

Sun-Thu: 10:00-16:00 | Fri: 9:30-14:30

Operating hours may change from time to time depending on business activity in the markets. If an evening market tour is added, its operating hours will end no later than 21:00.

The company is not responsible for the operating hours of the businesses.

12.2. The tour is valid for 6 months from the date of purchase. That is, the tour can be taken and its stations redeemed on all days of the year, except for Saturdays, holidays, and eves of holidays, subject to operating hours, and provided that 6 months have not passed since the date of purchase.

12.2.1. The validity of the tour can be extended for an additional 3 months subject to an extra payment. The validity extension is possible only once and must be done before the expiration of the original tour validity.

12.2.2. The validity extension will be carried out through a company representative and/or a dedicated link for direct payment on the company's website. Following the payment, the validity of the tour will be extended by three months, and the update will be made in the system within one business day from the date the payment is received.

12.3. The tour is operated via a chatbot system on the WhatsApp/Web platform and is dependent on various technological systems. The company makes an effort to ensure the proper functioning of the systems; however, technical malfunctions beyond the company's control may still occur from time to time, such as: malfunctions in the cellular operator's network, malfunctions in the WhatsApp application, malfunctions in Meta, malfunctions in the user's device, and the like. In the event of a technical malfunction that prevents the continuation of the tour as normal, the company will extend the validity of the tour and/or compensate and/or issue a refund to the purchaser based on the specifics of the case and at its discretion.

12.4. Benefits at businesses at the tour stations – food, beverages, discounts – will be provided only via the WhatsApp chatbot / web and provided that the purchaser is physically at the business and 15 minutes have not elapsed from the moment of receiving the verification message.

12.5. When purchasing the tour, there may be notes and updates regarding changes in dish types or participating stores. It is the user's responsibility to pay attention to the notes and updates.

12.6. The company makes an effort to provide the dishes appearing in the tour description. However, due to freshness constraints, availability, and other specific constraints of the businesses, changes may occur from time to time and for a short time only.

12.7. Accommodations for food preferences/sensitivities:

The company makes great efforts to provide alternatives for vegans / those sensitive to gluten during the tour. At most stops, a vegan / gluten-free alternative will be available. It is solely the participant's responsibility to verify the ingredients of the served dish with the business owners. The choice to eat the served dishes is solely the participant's and at their own responsibility.

12.8. Kosher:

-There is no option to choose non-kosher dishes on the tour: dairy and meat, pork, seafood, and the like.

At each stop on the tour, at least one choice will be provided for a business holding a valid kosher certificate.

*The vast majority of the other businesses on the tour are kosher without a certificate (closed on Shabbat, do not sell/prepare non-kosher food).

The choice to eat the served dishes is solely the user's and at their own risk.

12.9. Business unavailability:

In cases where a business listed among the tour stops is unavailable for reasons beyond the company's control (such as vacation, mourning, malfunction, renovations, etc.), purchasers will have the option to choose only the equivalent business at that same stop.

If the corresponding business does not match the purchaser's dietary restrictions or preferences, the company's customer service representative will exceptionally and to a limited extent allow the selection of an alternative business from another station or category on the tour, in accordance with the purchaser's restriction or preference.

12.10. Tour duration:

From the moment the purchaser confirms the start of the tour, they will have 72 hours to redeem all benefits/tastings included in the tour. This time period cannot be extended. After the aforementioned time period has ended, the purchaser will not be entitled to redeem any remaining unredeemed benefits. Furthermore, the purchaser will not be entitled to claim and/or request a refund, credit, or compensation of any kind for them.

12.11. "Shopping Time" stations and additional benefits:

– During the tour, "shopping time" stops are offered, featuring discounts at selected shops in the market.

– These stations are not included among the stations (food and drink tastings) included in the tour.

– Business owners may stop providing the discounts at any time and at their discretion

– The company is not responsible for the redemption of the discounts or for changes in the discount terms.

13. Customer Service-

13.1. During the tour operating hours, a customer service representative on behalf of the company will be available online for any issue, malfunction, or question related to the self-guided tour.

13.2. For any question or request, you may contact the company's customer service at any time at: [email protected]

14. Cancellation and refund -

14.1. Anyone who purchases the tour is entitled to cancel the transaction in accordance with the provisions of the Consumer Protection Law, 5741 – 1981.

14.2. The transaction may be canceled up to 14 days from the date of purchase, provided that the tour has not yet been used.

14.3. A request for cancellation of the transaction shall be submitted in writing by contacting the email address: [email protected]

or on WhatsApp at: 0522267097

14.4. In the cases specified below, no refund will be given to service purchasers –

- Non-realization of the tour

Tour expiration

– Partial realization of the tour

15. Confidentiality-

15.1. The company undertakes to maintain the privacy of its customers and not to make use of the information without authorization, unless required by law.

15.1.1. In tours marketed by a content creator, the company is the data controller regarding the purchasers' information. The purchaser's details will be provided to the content creator solely if the purchaser indicated separate and explicit consent to this effect at the time of purchase, and in the absence of such consent, no personal information whatsoever will be provided to the content creator.

15.2. Joining the company's mailing list is done with a separate and explicit consent, given by proactive marking during the purchase or by dedicated registration, and is not derived from the mere making of the purchase. The subscription can be cancelled at any time, with a single click in every message or by contacting the company.

16. Jurisdiction-

16.1. This regulation shall be governed by the laws of the State of Israel, and exclusive jurisdiction regarding any matter pertaining thereto shall be vested in the competent courts in Tel Aviv-Yafo.