FAQ

Market Boxes

+Are your Boxes Kosher?

Market Boxes include products from numerous stalls and shops in the Levinsky and Ha'Tikva Markets. All of the products are Kosher, without exception.

+Can a specific day of delivery be requested?

You may note a requested day for delivery in the order form and we will make an effort to fulfil the request. Having said that, we cannot ensure delivery on a specific day. On Fridays we make deliveries within the Tel-Aviv Metropolitan area and the Sharon only/ via an express courier with additional charge and coordinated by phone.

+Do you deliver to anywhere in the country?

Deliveries within the Tel-Aviv Metropolitan area and the Sharon depart about 3-4 times a week. We deliver to farther areas about 1-2 time a week, per the orders received.

+How can I order a vegan/gluten free Box?

When you place your order you can mark a request for a vegan/gluten free Box in the special requests section.

+Can I change the components of the Box?

The items in each Box vary according to freshness and availability. In special cases you may request small changes in the requests section, but we can't be obligated to these changes.

+How do you maintain sterility in the packaging process?

We work in full accordance with the Health Ministry's instructions- the products arrive in a sterile process from the suppliers and are packed by us in a sterile space wearing masks and gloves. All employees are scanned with a thermometer upon arrival, as per the instructions.

+I want to order a Box to be received the next day, is that possible?

We attempt to deliver our boxes as quickly as possible, but we cannot ensure delivery from one day to the next (express). If there is a need for such a delivery, you can call us and we'll see what we can do.

+Is there a special price for large orders?

Of course! For orders of five Boxes and up, you can contact us by phone and receive an offer for a special price-0512233293 or by email- info@giraffa.me.

+How has the quarantine affected your deliveries?

As per government instructions- food delivery is allowed even when in full lock down. Our delivery staff is equipped with gloves, masks and permits- all in accordance with government instructions.

Tours

+Are the tour suitable for those who observe a Kosher diet?

In our tours we pass through numerous stalls and shops in our markets. All of the locations are Kosher, but in the usual tour we do not observe the separation between meat and dairy. The tour may be suited for a Kosher audience if you talk to us in advance.

+Can we combine two or more markets in one tour?

The duration of each tour is two and a half hours, therefore it is not possible to combine two markets in one tour. What you can do is join another tour with us ☺

+Is there a special price for groups?

Of course! Groups are welcome to set up a private tour with us at 0512233293 or by email- info@giraffa.me

Market Boxes

Tours

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